All Cryptopia accounts start with email 2FA. A dynamic code is emailed to you when needed for login or other secure areas of the site.
Once you have logged in you are encouraged to set up a 2FA method of your choice from the Security page on your Account. We recommend an authenticator app such as Google Authenticator or Authy.
Please note that if you decide to change your 2FA settings, you will need to first remove the current 2FA before you can select and apply other types.
If you are having an issue with invalid 2FA codes, please first check what type is being requested:
If you need assistance with your Two Factor security (lost phone/device or email issues), please contact us from your registered email address on [email protected]
Please describe some account activity to help us verify ownership, such as the following: